Refund policy

At MaxDriver we want you to buy with confidence. This policy explains our 30-day return promise, your statutory rights in your country, and our 12-month Limited Warranty. It applies to purchases made on maxdriver.co, operated by Summit Holdings SRL (Șos. Colentina 16, Bucharest, Romania — Reg. J2024002806402, VAT RO48315895, contact@maxdriver.co).

30-day returns — change of mind

You can return any product within 30 days of delivery, for any reason. To qualify, the product must be unused, in its original packaging and in resalable condition. This 30-day promise is a voluntary commercial policy offered in addition to your statutory rights described below — it never replaces or limits them.

1. Email contact@maxdriver.co with your order number and let us know you want to return your order. We will confirm the return address and instructions within one business day.
2. Ship the product back to the address we provide. For change-of-mind returns, you pay the cost of return shipping. We recommend a tracked service — the product is your responsibility until it reaches us.
3. We issue your refund to the original payment method within 14 days of receiving the product back (or of you providing proof of return shipment, whichever is earlier).

Faulty, damaged or incorrect items

If your product arrives damaged, develops a fault, or we sent you the wrong item, we will make it right at no cost to you: we cover return shipping and you choose a replacement or a full refund, including the original delivery cost. Contact contact@maxdriver.co with your order number, a short description and, if possible, photos or a video of the issue.

Your statutory rights

United Kingdom

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of delivery without giving a reason, and we will refund the price plus the standard delivery cost within 14 days of receiving the goods back. Under the Consumer Rights Act 2015, if the product is faulty you have a 30-day right to reject it for a full refund, and remedies (repair, replacement, refund) beyond that period. Our 30-day policy and our warranty do not affect your statutory rights.

Model cancellation form (UK/you may use this but it is not obligatory): "To Summit Holdings SRL, contact@maxdriver.co — I hereby give notice that I cancel my contract of sale of the following goods: [description], ordered on [date] / received on [date]. Name, address, date."

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day change-of-mind policy is offered in addition to these consumer guarantees.

Canada

Consumers in Canada benefit from implied legal warranties under provincial consumer protection legislation. Our commercial warranty and 30-day policy are offered in addition to, and do not limit, those legal warranties.

United States

Some states provide specific refund or warranty rights. Nothing in this policy limits any rights you have under the laws of your state.

MaxDriver 12-Month Limited Warranty

Warrantor: Summit Holdings SRL, Șos. Colentina 16, Bucharest, Romania — contact@maxdriver.co.

What is covered: defects in materials and workmanship of MaxDriver products under normal use, for 12 months from the date of delivery. The warranty covers the product and included accessories and applies to the original purchaser with proof of purchase.

What is not covered: normal wear and tear; accidental damage, misuse, or modification; damage caused by improper installation or by use contrary to the user manual; consumable wear of adhesives; products purchased from unauthorised resellers.

What we will do: if a covered defect appears within the warranty period, we will — at our option — repair the product, replace it, or refund the purchase price. For valid warranty claims we cover the shipping costs of the claim.

How to make a claim: email contact@maxdriver.co with your order number, a description of the defect and photos or video where possible. We respond within one business day with the next steps.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so some of the above limitations may not apply to you. This warranty does not affect your statutory rights, including the UK Consumer Rights Act 2015, the Australian Consumer Law guarantees and the legal warranties applicable in Canada.