Shipping policy
We ship to the United States, United Kingdom, Canada and Australia. Orders are processed and dispatched within 1 business day (Monday–Friday). You receive a confirmation email when your order is placed and a tracking link as soon as it ships.
Shipping costs
- Free shipping on all orders of $30 USD or more (or the equivalent in your local currency, shown at checkout).
- Orders under $30 USD ship at a flat $4.99 USD standard rate (or the equivalent in your local currency).
Delivery times
The delivery estimate for your address is shown at checkout before you pay. If we are unable to dispatch your order within the time stated — or, where no time is stated, within 30 days — we will notify you and you may cancel for a full refund.
Canada: we currently do not ship to Quebec.
Taxes and import charges
- United Kingdom: prices include UK VAT. There are no additional charges on delivery for orders up to £135.
- Australia: prices include GST where applicable.
- United States & Canada: applicable sales taxes are calculated and shown at checkout.
- If any additional import charge would apply to your order, it is disclosed before you complete your purchase — there are no hidden costs on delivery.
Order changes and address issues
Need to change your address or cancel before dispatch? Email contact@maxdriver.co as soon as possible with your order number — we can usually make changes until the parcel leaves the warehouse. If a parcel is returned to us because the address was incorrect or delivery was not collected, we will contact you to arrange redelivery or a refund of the product price.
Lost or delayed parcels
If your tracking has not updated for several days or the parcel appears lost, contact contact@maxdriver.co. If a parcel is confirmed lost in transit, you choose between a free replacement or a full refund.
This policy is offered by Summit Holdings SRL (Șos. Colentina 16, Bucharest, Romania) and does not affect your statutory rights.